Front

Front belongs in the database because it occupies a meaningful middle ground between shared inbox software and full customer-support platforms. The checked pricing page makes clear that Front is not just collaborative email anymore. It spans ticketing, omnichannel support, knowledge base, analytics, workflow automation, and a growing set of AI tools including Copilot, QA, CSAT, and Autopilot. That makes it especially relevant for teams that need structured customer operations software without defaulting immediately to the heaviest traditional support stack.

It also deserves inclusion because its official pricing surface is materially better than many support vendors. The checked page publicly exposes Starter at $25 per seat per month annually or $35 monthly, Professional at $65 annually or $85 monthly, and Enterprise at $105 per seat per month on annual billing only. The same pricing page also exposes paid AI add-ons such as Copilot at $20 per seat per month, Smart CSAT at $10 per seat per month, and a performance-insights add-on at $25 per seat per month. That level of packaging detail is exactly what a premium database should capture for buyers comparing real operating costs.