Editorial take
Why it stands out
AI Answers resolutions are not the same as AI drafts—set a monthly cap in product to avoid surprise bills. Count inboxes and Docs sites before signing.
Tool profile
Customer support platform for shared inboxes, help centers, and service team collaboration.
SMB SaaS support preferring email-first workflows
Help Scout is shared inbox + docs + chat for SMB support teams prioritizing human tone over ticket bureaucracy.
helpscout.com/pricing (March 2026): Free covers up to 5 users, 1 inbox, 1 Docs site, 100 contacts/month, and limited saved replies/tags on the comparison table. Standard is $25 per user/month (annual toggle shows ~16% savings in UI) with multiple inboxes, live chat, Messenger/Instagram, multiple knowledge bases, workflows, unlimited tags/replies, and AI Inbox assistant features listed. Plus $45/user/mo adds WhatsApp, advanced workflows, unlimited AI drafts, round-robin, Salesforce/Jira/HubSpot connectors, and internal teams. Pro $75/user/mo adds unlimited workflows, SSO/SAML, HIPAA positioning, light users pack (up to 50), and strategic account management on the card.
AI Answers bills $0.75 per resolution (add-on) with a 3-month free trial of unlimited resolutions for new accounts per FAQ. Extra inboxes and Docs sites bill ~$10/mo and ~$20/mo respectively when you exceed included counts.
15-day trials exist for Standard/Plus without card per FAQ.
Quick fit
Editorial take
AI Answers resolutions are not the same as AI drafts—set a monthly cap in product to avoid surprise bills. Count inboxes and Docs sites before signing.
What it does well
Primary use cases
Fit notes
Pricing snapshot
Help Scout's current public pricing and support docs describe Free with up to 5 users, 1 inbox, 1 Docs site, and 100 contacts per month. Paid plans are still structured around Standard at $25 per user per month, Plus at $45, and Pro at $75, while AI Answers is available to paid plans after a 3-month free trial and then billed at $0.75 per AI resolution.
Calendly
Free planSales and CS booking without engineering-heavy schedulers
Scheduling tool for booking meetings through shareable links, calendar sync, routing, and reminders.
Stands out for making scheduling links feel frictionless for both solo users and larger teams.