Editorial take
Why it stands out
AI Answers resolutions are not the same as AI drafts—set a monthly cap in product to avoid surprise bills. Count inboxes and Docs sites before signing.
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Tool profile
Customer support platform for shared inboxes, help centers, and service team collaboration.
SMB SaaS support preferring email-first workflows
Help Scout is shared inbox + docs + chat for SMB support teams prioritizing human tone over ticket bureaucracy.
helpscout.com/pricing (March 2026): Free covers up to 5 users, 1 inbox, 1 Docs site, 100 contacts/month, and limited saved replies/tags on the comparison table. Standard is $25 per user/month (annual toggle shows ~16% savings in UI) with multiple inboxes, live chat, Messenger/Instagram, multiple knowledge bases, workflows, unlimited tags/replies, and AI Inbox assistant features listed. Plus $45/user/mo adds WhatsApp, advanced workflows, unlimited AI drafts, round-robin, Salesforce/Jira/HubSpot connectors, and internal teams. Pro $75/user/mo adds unlimited workflows, SSO/SAML, HIPAA positioning, light users pack (up to 50), and strategic account management on the card.
AI Answers bills $0.75 per resolution (add-on) with a 3-month free trial of unlimited resolutions for new accounts per FAQ. Extra inboxes and Docs sites bill ~$10/mo and ~$20/mo respectively when you exceed included counts.
15-day trials exist for Standard/Plus without card per FAQ.
Quick fit
Editorial take
AI Answers resolutions are not the same as AI drafts—set a monthly cap in product to avoid surprise bills. Count inboxes and Docs sites before signing.
What it does well
Primary use cases
Fit notes
Compare with
Pressure-test this pick against nearby alternatives.
Pricing snapshot
Help Scout's current public pricing and support docs describe Free with up to 5 users, 1 inbox, 1 Docs site, and 100 contacts per month. Paid plans are still structured around Standard at $25 per user per month, Plus at $45, and Pro at $75, while AI Answers is available to paid plans after a 3-month free trial and then billed at $0.75 per AI resolution.
Calendly
Free planSales and CS booking without engineering-heavy schedulers
Scheduling tool for booking meetings through shareable links, calendar sync, routing, and reminders.
Stands out for making scheduling links feel frictionless for both solo users and larger teams.
